Yorkton’s Trusted Audiology Practice

About Yorkton Hearing Services

Welcoming clients from across East Saskatchewan and Western Manitoba, Yorkton Hearing Services is the area’s trusted audiology practice. For over a decade, our hearing clinic has provided personalized audiology and hearing services to patients in every stage of life. We have enjoyed a long history of serving our friends and neighbors here in Yorkton. Our team uses each day to build upon our reputation for the highest quality care.

Whether you are coming in for a new hearing aid fitting or earwax removal, we will treat you with kindness, care, and respect. We provide each client with one-on-one attention and value the relationships we build with our clients.

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Meet Our Team

Jacquie Mvula

Jacquie Mvula discovered her passion for audiology while she was a student at Minot State University. She graduated from Minot State University with a Bachelor of Science in Communication Disorders in 2003 and a Master of Science in Audiology in 2005. Jacquie worked in private clinics in Edmonton and Red Deer before opening her first hearing clinic, Heartland Hearing, in Stettler, AB. Jacquie also served as the Director of Professional Practice – Audiology for the Alberta College of Speech-Language Pathologists and Audiologists during her time in Alberta. After losing her father to cancer, Jacquie and her family decided to move back to her hometown of Estevan.

In 2014 she opened Sun Country Hearing in Estevan so that she could continue helping people through audiology. Jacquie took ownership of Yorkton Hearing Services on March 1, 2018. Previously owned by her dear friend Marina Walls, Yorkton Hearing Services has enjoyed a long history of serving the people of Yorkton and the surrounding area. Jacquie is pleased to provide the same great service they have become accustomed to.

She maintains a busy lifestyle, owning and operating two hearing clinics and keeping up with her two sons, aged 10 and 13, and giving back to her community in various capacities. In her spare time, she enjoys traveling with her husband and cheering on her boys at swim meets and on the basketball court.

Jacquie Mvula

In 2014 she opened Sun Country Hearing in Estevan so that she could continue helping people through audiology. Jacquie took ownership of Yorkton Hearing Services on March 1, 2018. Owned previously by a different owner, Yorkton Hearing Services has enjoyed a long history of serving the people of Yorkton and the surrounding area. Jacquie is pleased to provide the same great service they have become accustomed to.

Melanie Tribiger

Melanie Tribiger joined the Yorkton Hearing Services team when Jacquie purchased the clinic in 2018. After a long career in the fast-paced newspaper industry, Melanie welcomed the opportunity to spend her days welcoming and helping our clients. Melanie prides herself on the relationships she builds with our clients, and it did not take long for her to fall in love with helping people through audiology.

Melanie graduated from the Hearing Aid Practitioner program offered through Grant MacEwan University. She is proud to help clients in her role as a Hearing Aid Practitioner. Prior to her graduation, she worked as Office Manager of Sun Country Hearing and Yorkton Hearing Services.

Melanie Tribiger

Melanie joined the Sun Country Hearing team as a receptionist one week after the clinic opened in 2014. It did not take long for her to fall in love with helping people through audiology and she decided to make it a career. Melanie graduated from the Hearing Aid Practitioner program offered through Grant MacEwan University. She is proud to help clients in her role as a Hearing Aid Practitioner. Prior to her graduation, she worked as Office Manager of Sun Country Hearing and Yorkton Hearing Services. Melanie prides herself on the relationships she builds with our clients.

Lori Morrice

Lori Morrice has been in the Health Care industry since 2009, after a lengthy career as a Travel Counsellor. She obtained her certification as a Medical Office Assistant. Since then, Lori has worked in a number of health roles, including many exciting years working with a group of General Surgeons. In 2019 she joined Southern Alberta Hearing Aid as Client Care Coordinator, and found the perfect role, working both the administrative side of the clinic, as well helping clients in a more technical aspect. After living in Southern Alberta for the past 15 years, Lori felt a calling to return “East” as she is a proud Manitoban, who grew up in a community only a couple of hours drive from Yorkton. Lori is excited to meet and service the clients of YHS. When not working, you will find Lori visiting coffee shops, exploring the many lakes and parks in the area, or taking part in energy healing sessions. She has two grown children and a furbaby Nutmeg.

Savannah

Savannah joined the Yorkton Hearing Services team in early 2022. She hit the ground running and has really settled into her role at the front desk. Savannah was born and raised in Yorkton and during hockey season you can often find her cheering on the Yorkton Terriers.

Frequently Asked Questions

How long has the clinic been in operation?

Yorkton Hearing Services has been a part of the Yorkton community since 2008. The hearing clinic was purchased by Jacquie Mvula in 2018.

How young can children be tested?

Children can have their hearing tested right from birth. At our audiology clinic we test age 5 and up.

Do you have financing?

Financing is available on select devices. We would be happy to help walk you through the application process.

Can you bill my private insurance?

We do not offer private insurance billing, however, we would be happy to provide you with a receipt that includes all the information needed for you to submit your claim.

When should I get my hearing tested?

Usually, individuals do not seek out their audiologist until a hearing problem is noticed. For example, his/her spouse complaining about the TV being too loud, or difficulty understanding speech in background noise. Although testing at that time is recommended, a baseline is also a recommended starting point so that change in hearing can be determined.

1. All babies should be screened at birth, but since Universal Newborn Hearing Screening (UNHS) has not been established in Saskatchewan, parents must seek this testing on their own.
2. All children entering kindergarten should have a hearing screening.
3. Anyone working in the presence of excessive noise (85 dBA) should have an annual threshold check.
4. An assessment around the age of 50 will help determine a progressive hearing loss in the future.
5. A sudden shift in hearing acuity requires a hearing test within 48 hours.

Additional testing may be recommended by your audiologist depending on case history and audiometric results. Once hearing loss or tinnitus is determined, an audiometric test every two years is recommended (sooner if any of the above is applicable).

How often should I have my hearing tested?

We recommend your hearing be tested every 2 years unless any of the exceptions listed above apply.

Do I need a referral to see an audiologist?

To see an audiologist in private practice, you do not need a physician’s referral. There is a cost for an assessment in this setting, but the wait time is minimal. Some health plans will reimburse the assessment fee, but you must check with your plan to see if it is covered.

Why do I have ear wax and what is the best way to get it out of my ears?

Ear wax (or cerumen) in moderate amounts is healthy. It serves as a protectant for your ears, just as eyelashes protect your eyes. A combination of ear hairs, outward migration of the skin in the canal, and jaw movement serve as a natural cleaner of the canal. The aging process often changes the shape of the canal to a slim oval which can also cause wax to build up. As well, hearing aids can block the wax from making its way out of the canal. Use of Q-tips can push the cerumen further into the canal where it can no longer come out on its own. Remember: never put anything smaller than your elbow into your ear canal! Use of mineral oil, olive oil, or even Colace may be used to soften cerumen before removal, but only if there is certainty that the eardrum is intact.

There are three methods a regulated health care professional will use to remove excessive ear wax:
1. Instrumentation: wax is removed using a curette;
2. Suction: wax is removed using a mini vacuum (safest and most preferred by clients);
3. Irrigation: flushing with water.

NOTE: Ear candling is not a recommended method for cerumen removal.

I have hearing loss in both ears, but do just fine with only one hearing aid. Why would I get a second hearing aid?

Our ears work together as a receiving station for the brain. One ear is directed to the left, and the other to the right. When the ears pick up a sound, the brain calculates the angle from which the sound came. We need both ears working to be able to localize where sounds come from. Secondly, the quality of sound greatly increases when it is heard by two ears, rather than one. So if you have hearing loss in both ears, and only have amplification in one, what you hear will be somewhat flat and missing the richness that could be found with two.

I know someone with a hearing loss. What can I do to make communicating easier for both of us?

Hearing loss can make a person feel very isolated and lonely. Listening becomes difficult and getting together with family and friends can become very frustrating, as well as tiring. Here are some ways you can make communicating with someone with a hearing loss easier:

Speak normally; not too exaggerated, too quickly or too loudly.
Be sure you have eye contact before you begin speaking to the person.
Use facial expressions, gestures and body language.
Ensure the person is aware when the topic changes.
Be aware of competing noises or sounds in the room such as music, other people talking, or mechanical sounds such as air conditioners. Background noises make it much more difficult to hear.
Reword your sentence if the person does not understand what you are saying.
Most importantly, ask if there is anything you can do to improve communication.

I woke up this morning with significantly poorer hearing than usual in one ear. What should I do?

Sudden hearing loss occurs for various reasons and should always be dealt with immediately. In 9/10 cases, the loss is unilateral (only in one ear). Whether the change in hearing is due to wax build-up, a middle ear infection, or a sudden sensorineural decrease in hearing at multiple frequencies (inner ear), you should see your family physician or audiologist to determine the cause/type of the loss right away. It is always better to be safe than sorry. Many times, people assume it is nothing serious, only to wait too long to get medical attention and are unable to recover their hearing.

Sudden sensorineural hearing loss (SSHL) should be considered a medical emergency and be dealt with in the first 48 hours. The sooner you seek medical attention, the more likely you are to recover some or all of your hearing. Since there are more than 100 possible causes of SSHL, it is often unlikely that it will be identified. Possible treatments include antibiotics, low salt diet, and most commonly, steroids.

What is the difference between and audiologist and a hearing aid practitioner?

Audiologists are health care professionals in the areas of hearing and balance. Hearing aid practitioners (HAPs) share a portion of this scope of practice concerning hearing assessment and hearing aid fittings. The level of training between the professions varies with most HAPs having completed a two year correspondence course, while audiologists have completed an undergraduate degree and a master’s degree (at minimum) lasting 6-8 years. Audiologists work in a variety of work settings including private practice, public health, education systems, hospitals, universities, and hearing aid manufacturers. Another difference is the age range of clientele with audiologists being the only profession of the two to deal with the pediatric population (birth and up).

Audiologists are regulated in Saskatchewan through the Saskatchewan Association of Speech-Language Pathologists and Audiologists (SASLPA).

I have one "dead" ear. Can you do anything to help me?

All too often, clients report a “dead” ear when, in actuality, that ear just has poorer hearing than the other one. Following a hearing test by an audiologist to diagnose the type and degree of hearing loss being suffered, amplification options can be discussed. In the event that one ear either has no hearing OR if it can hear environmental sounds, but cannot distinguish speech sounds adequately, there is now a cosmetically pleasing option to try.

This is called a CROS (or biCROS) hearing aid which stands for “Contralateral Routing of Signals”. In other words, it takes the sound received on the side of the “bad ear”, and sends it over to the “good ear” where it is picked up by a receiving hearing aid that only amplifies the sound if needed for that ear. In the past, this was only possible with a cord running around the back of the neck, but technology has come a long way. It is now wireless and the devices are very discrete.